Frequently Asked Questions

Have questions? We’ve got answers to the most common inquiries. Explore our FAQs to learn more about our services and company policies.

Question What currency are your prices in?
Answer

The prices are in CAD (Canadian dollars).

Question Why am I not getting your emails/payment instructions?
Answer

Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your “safe list”. If you don’t hear from us in 12 hours, email us at lifeformlabs@proton.me

Question Where do you ship?
Answer

We currently only ship within Canada.

Question Where do you ship from?
Answer

We ship from Canada. No customs involved at all

Question How do you accept payment?
Answer

Interac E-Transfer. To learn more visit https://www.interac.ca/en/consumers/products/interac-e-transfer/

Question What is your turnaround time?
Answer

Orders will be shipped on the next available shipping day, which occurs on Mondays, Wednesdays, and Fridays, after payment has been successfully processed. Please note that we do not ship orders on weekends. If you place an order on Friday, it must be fully completed, including payment, before 4pm EST in order to be eligible for shipment. In the case of orders placed on Saturday or Sunday, they will be shipped on the following Monday morning.

Question Do you ship to PO boxes?
Answer

Yes

Question Do you provide a tracking number?
Answer

Once your order has been shipped, you will receive an email containing a tracking number. To check the shipping status of your order, you can visit canadapost.ca and enter the tracking number provided in the email.

Question Why is my tracking number not showing online?
Answer

The online tracking information for your package will be available within 3-5 hours after it has been dropped off for shipment.

Question What if Canada Post loses my package?
Answer

We understand that the loss of a package can be frustrating. In most cases, if Canada Post marks a package as "delivered," we consider it to have been successfully delivered. It's important to note that instances of lost packages are statistically rare. Out of 1000 packages, only 1 or 2 are typically lost. However, we strive to provide the best customer service and will work with you to resolve any issues related to lost packages to the best of our ability.

Question Is there a risk of seizure?
Answer

Rest assured that all mail shipped within Canada does not go through customs, making it impossible for domestic mail to be seized. Additionally, according to federal law, domestic mail can only be opened by the intended recipient. This ensures the privacy and security of your packages and correspondence throughout the shipping process.

Question By mistake I gave you a wrong mailing address. What happens now?
Answer

If you have provided us with an incorrect or incomplete mailing address, we regret to inform you that we will be unable to retrieve your package. We kindly request that you thoroughly verify your mailing address before placing an order to avoid any potential issues. It is important to note that any mistakes in the address are the responsibility of the customer, and we cannot be held liable for errors made in this regard. Additionally, if the package is returned to us due to an incorrect address, we consider it lost as our return address is not valid for receiving packages.

Question Is signature required on delivery?
Answer

If you have provided us with an incorrect or incomplete mailing address, we regret to inform you that we will be unable to retrieve your package. We kindly request that you thoroughly verify your mailing address before placing an order to avoid any potential issues. It is important to note that any mistakes in the address are the responsibility of the customer, and we cannot be held liable for errors made in this regard. Additionally, if the package is returned to us due to an incorrect address, we consider it lost as our return address is not valid for receiving packages.